[rt-users] Approach for RT spam handling?

[Paula McGraw]

I would keep it simple, no customization

create spam queue, junk mail, phrase of your choice
configure it to not run standard resolved response
continue to use update all feature, just change queue and mark resolved
in one sweep

bonus - also allows you to passively keep a tally on number of spam
submissions.

>>> rt at tmtm.com 8/15/2004 3:17:32 AM >>>
On Sun, Aug 15, 2004 at 03:00:20AM +0000, Dan Foster wrote:
> So we need to be able to select multiple tickets at once (the spam
> stuff) and then mark them as being resolved (and preferrably,
> auto-adding a generic explanation, like 'spam; closing as
resolved.')
> WITHOUT sending the usual resolved ticket reply to the spammer.
> Any ideas or thoughts on how this might be best implemented?