[rt-users] Approach for RT spam handling?

[Brett Barnhart]

We created a "Junk" queue. For spam, we mark as deleted and move to the Junk
Queue.

> -----Original Message-----
> From: Tony Bowden [mailto:rt at tmtm.com]
> Sent: Sunday, August 15, 2004 2:18 AM
> To: Dan Foster
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Approach for RT spam handling?
> 
> 
> On Sun, Aug 15, 2004 at 03:00:20AM +0000, Dan Foster wrote:
> > So we need to be able to select multiple tickets at once (the spam
> > stuff) and then mark them as being resolved (and preferrably,
> > auto-adding a generic explanation, like 'spam; closing as 
> resolved.')
> > WITHOUT sending the usual resolved ticket reply to the spammer.
> > Any ideas or thoughts on how this might be best implemented?
> 
> I spent some time lookjing for a way to do this, and decided to do it
> via a bookmarklet instead.
> 
> >From the 'new tickets' page I just middle-click (to open in 
> a new tab)
> each obvous spam message, and then cycle through all those tabs just
> clicking on my bookmarklet.
> 
> In our case we mark as 'rejected' rather than 'resolved' so 
> that we get
> distinct reporting, but you can always tweak it to your own needs:
> 
>   
> javascript:void(document.location=document.location.href.repla
> ce(/Ticket\/\w+.html\?id=/,'Ticket/Modify.html?Status=rejected;id='))
> 
> I'm still open to better suggestions :)
> 
> Tony
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