[rt-users] AutoReply with RT 3.0.11 w/ attachment

[Jonathan Chen]

Not sure if the information below will help.  It sure does not help me determine the difference between an email with or without attachment.



[Mon Aug 16 16:24:42 2004] [debug]: limiting to 50 rows (/opt/rt3/lib/RT/Interface/Web.pm:640)
[Mon Aug 16 16:33:24 2004] [debug]: Converting 'us-ascii' to 'utf-8' for text/plain -  (/opt/rt3/lib/RT/I18N.pm:200)
[Mon Aug 16 16:33:24 2004] [debug]: Guessed encoding: ascii (/opt/rt3/lib/RT/I18N.pm:357)
[Mon Aug 16 16:33:24 2004] [debug]: Guessed encoding: ascii (/opt/rt3/lib/RT/I18N.pm:357)
[Mon Aug 16 16:33:24 2004] [debug]: Guessed encoding: ascii (/opt/rt3/lib/RT/I18N.pm:357)
[Mon Aug 16 16:33:24 2004] [debug]: Guessed encoding: ascii (/opt/rt3/lib/RT/I18N.pm:357)
[Mon Aug 16 16:33:24 2004] [debug]: Guessed encoding: ascii (/opt/rt3/lib/RT/I18N.pm:357)
[Mon Aug 16 16:33:24 2004] [debug]: Guessed encoding: ascii (/opt/rt3/lib/RT/I18N.pm:357)
[Mon Aug 16 16:33:25 2004] [info]: <rt-3.0.11-312-2454.14.2569729656584 at Abc.com> #312/2454 - Scrip 2  (/opt/rt3/lib/RT/Action
/SendEmail.pm:92)
[Mon Aug 16 16:33:25 2004] [info]: <rt-3.0.11-312-2454.14.2569729656584 at Abc.com> sent To: blah at abc.com Cc:  B
cc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:302)
[Mon Aug 16 16:33:26 2004] [info]: <rt-3.0.11-312-2454.16.3421700073479 at Abc.com> #312/2454 - Scrip 3  (/opt/rt3/lib/RT/Action
/SendEmail.pm:92)
[Mon Aug 16 16:33:27 2004] [info]: <rt-3.0.11-312-2454.16.3421700073479 at Abc.com> sent To:  Cc:  Bcc: blah2 at abc.com (/opt/rt3/lib/RT/Action/SendEmail.pm:302)
[Mon Aug 16 16:33:28 2004] [info]: <rt-3.0.11-312-2454.10.5572757440924 at Abc.com> #312/2454 - Scrip 18 Notify Ownership (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
[Mon Aug 16 16:33:29 2004] [info]: <rt-3.0.11-312-2454.10.5572757440924 at Abc.com>
 No recipients found. Not sending.
 (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
[Mon Aug 16 16:33:29 2004] [info]: Ticket 312 created in queue 'ABC' by abc (/opt/rt3/lib/RT/Ticket_Overlay.pm:640)


-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Jonathan Chen
Sent: Monday, August 16, 2004 10:35 AM
To: RT-Users
Subject: [rt-users] AutoReply with RT 3.0.11 w/ attachment

Hello all,

I am wondering if anyone has any problem with RT's 1st reply to you that it has created a ticket and there is no need to reply.   RT 3.0.11 works fine when sending email to RT with no attachment and you will get a reply back with your email subject and email content.   

But when you send an attachment email and forward it to RT, RT replies back with a ticket number and subject only.   There is no content that comes with the "On Create Autoreply To Requestors with template Autoreply."  When looking at the ticket that RT creates, everything is there, nothing missing.  It's only missing from the Autoreply template feature of RT. 

Is this a bug?

Using Perl 5.8.3.

-Jonathan 
 
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