[rt-users] Bulk Update not working

Matthew Joseff mjoseff at yellowbrix.com
Tue Aug 17 10:53:37 EDT 2004


What am I missing here?  Installed RT 3.2.1 on a different server (we were 
on 3.1.1), search for tickets 
(http://RT/Search/Listing.html?Bookmark=FrT%3B@4%7C%256%7C%241%7C1%241%7C2%241%7C3%258%7C%2411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2416%7CQueue+%3D+helpdesk%245%7CQueue%241%7C%3D%248%7Chelpdesk%258%7C%2411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2413%7CStatus+%3D+open%246%7CStatus%241%7C%3D%244%7Copen%258%7C%2411%7CDESCRIPTION%245%7CFIELD%248%7COPERATOR%245%7CVALUE%2412%7CStatus+%3D+new%246%7CStatus%241%7C%3D%243%7Cnew%241%7C4%241%7C0%241%7C0&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=&WatcherRole=Requestor&WatcherRoleOp=LIKE&ValueOfWatcherRole=&SubjectOp=LIKE&ValueOfSubject=test&QueueOp=%3D&ValueOfQueue=&PriorityOp=%3C&ValueOfPriority=&DateType=Created&DateOp=%3C&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search

No check marks appear next to any of the tickets, and clicking "Update all 
these tickets at once" just takes us to Search/Bulk.html with no tickets 
listed (obviously because none were selected).

There is nothing in var/log (debug is turned on), the apache error log, or 
MySQL rt.err log.

System info:

Perl v5.8.4 under freebsd
RT 3.2.1
CGI::Fast v1.05
Apache/2.0.49

Clue?

-- 
Matthew Joseff, Director Technical Operations
(p) 703.519.1066 (f) 703.548.9151 (m) 202.415.6261
YellowBrix - Transforming Content Into Action.



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