[rt-users] Two questions about RT 3.2.1

Mike Friedman mikef at ack.Berkeley.EDU
Tue Aug 17 12:23:51 EDT 2004

On Tue, 17 Aug 2004 at 08:50 (-0700), Robert Spier wrote:

> > >>> I don't think the "Updated" option is bogus

I've been using the 'updated' field in my perl scripts in 2.0.15. Now I
see it doesn't exist in 3.2.1, even though there's an 'Updated' field that
shows on the web interface ticket display.

When I use 'rt ls -l', none of the fields shown includes anything like
'updated'.  My script needs to know the last time the ticket was changed
in any way (status, queue, comment, correspondence, etc.). In 2.0.15, I'm
able to do this.

Any suggestions?

I'm trying to see how to convert my perl scripts that are written for
2.0.15 to 3.2.1.  The scripts currently use the 'rt' CLI, so the easiest
thing for me seems to be to convert to the 'rt' command in 3.2.1, even
though I'd actually prefer using the API, but the documentation for that
is minimal so that would take longer.

Thanks for any suggestions.


Mike Friedman                             System and Network Security
mikef at ack.Berkeley.EDU                    2484 Shattuck Avenue
1-510-642-1410                            University of California at Berkeley
http://ack.Berkeley.EDU/~mikef            http://security.berkeley.edu

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