[rt-users] Two questions about RT 3.2.1

Robert Spier rspier at pobox.com
Tue Aug 17 14:18:40 EDT 2004

> I've been using the 'updated' field in my perl scripts in 2.0.15. Now I
> see it doesn't exist in 3.2.1, even though there's an 'Updated' field that
> shows on the web interface ticket display.

2.0 and 3.x have ticket searching internals that are quite different.
Expecting things to work identically between them is expecting a
little too much.

The "Updated" field on the web interface ticket display is a display
thing, not a real field.  It shows when the last Transaction was and
who created that transaction.

> I'm trying to see how to convert my perl scripts that are written for
> 2.0.15 to 3.2.1.  The scripts currently use the 'rt' CLI, so the easiest
> thing for me seems to be to convert to the 'rt' command in 3.2.1, even
> though I'd actually prefer using the API, but the documentation for that
> is minimal so that would take longer.

The CLI's are very different too.


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