[rt-users] Monitoring email queues

Rick Rezinas rick.rezinas at qsent.com
Wed Aug 18 13:18:51 EDT 2004


What you'll likely want to do is this.  Build RT with a local
mailhandler to handle mail to an rt subdomain, say
rt.novasyshealth.com.  Make sure that your internal network know how to
get there (ie, DNS).  Then configure a mailing list (not a
forward...Cc's aren't preserved) in Exchange for each RT queue.  We use
department.rt at domain.com for our departmental queues, and a different
standard for escalation queues...it's worth putting some thought into
that.

So, for your mailing list, department.rt at domain.com, have one member,
department.rt at rt.domain.com.  This will go to the mail handler on your
local RT box that you've configured according to the documentation, and
you're set.

rick

On Wed, 2004-08-18 at 06:01, Greg Lindstrom wrote:
> Hello-
> 
> I am setting up RT on a Windows 2000 server understand that I can configure
> things so that my users can send an email to specific account -- say
> support at novasyshealth.com -- and their email can be turned into a ticket
> automatically.  Is this correct?  And if so, where is documentation showing
> me how to set things up.  I've been coding for 20 years but am new to system
> administration, so please excuse my ignorance about this.  Thanks for any
> help you can provide.
> 
> Greg Lindstrom                                         (501) 975-4859
> NovaSys Health                  greg.lindstrom at novasyshealth.com
> 
> "We are the music makers, and we are the dreamers of dreams"  W.W.
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-- 
Rick Rezinas
Unix Systems Administrator
Qsent, Inc.




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