[rt-users] RT 3.2.1 Home Page Configuration

[Rick Rezinas]

create a file in your local/html/Elements called MyRequests whose main
contents are (use an Element from the share for a template) the
following:

<&|/Elements/TitleBox,
        title => loc("[_1] highest priority tickets I requested (that I
don't own!)...", $rows) &>
<& /Elements/TicketList,
        Format => "'<a
href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__id__</a>/TITLE:#',
'<a
href=\"$RT::WebPath/Ticket/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', QueueName, ExtendedStatus, CreatedRelative, OwnerName",
        Query => " Requestor =
'".$session{'CurrentUser'}->EmailAddress."' AND ( Status = 'new' OR
Status = 'open') AND Owner != '".$session{'CurrentUser'}->Id."' ",
        OrderBy => 'Priority',
        Order => 'DESC',
        ShowNavigation => 0,
        Rows => $rows
  
        &>
</&>
<%init>
my $rows = $RT::MyRequestsLength;
</%init>
(END)


also, copy the .../share/html/Elements/MyReqests to
local/html/Elements/ShowUnowned

and copy share/html/index.html to local/html.

You can edit that now to do ShowUnowned if you want...I think it's a
pretty handy resource (if I could get other departments to take their
tickets!).

<& /Elements/MyTickets &>
<BR>
<& /Elements/ShowUnowned &>
<BR>
<& /Elements/MyRequests &>

cheers
rick


On Wed, 2004-08-18 at 08:20, Mike Ridilla wrote:
> Hello everyone,
>  
> I just recently upgrade RT from 3.0.8 to 3.2.1 and I must say I'm
> impressed.  One little issue I have is that on the user's home page in
> 3.0.8, it shows the "xx highest priority tickets I requested" while in
> 3.2.1, the home page shows the "xx newest unowned tickets".  I would
> love for 3.2.1 to show the user's tickets they requested.  Is there
> any simple and easy way to do that?
>  
> Thanks in Advance!
> Mike Ridilla
>  
> Sys Admin
> Global Compliance Services
> 
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> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
-- 
Rick Rezinas
Unix Systems Administrator
Qsent, Inc.