[rt-users] Issues after a new install on new machine. Seen thisbefore can not remember the cause.

Ruslan U. Zakirov cubic at acronis.ru
Fri Aug 27 04:40:56 EDT 2004

Dan Adams wrote:
> Hmm, The other servers we have with apache use apache 1.3 so I am not
> thinking it is too old, which version are you using?
You said 1.3.3. Latest version for 1.3.x family is 1.3.31.

> Also, is there a way to check about the mod_perl extension? I thought it was
> installed when the rt3 stuff was setup.
You didn't read README well. RT doesn't install/configure 
apache/FastCGI/mod_perl for you. If you are using some distro based RT 
packaged then you should consult with distributor.

If you are building from source then you have to read:

> Dan Adams - dadams at aspect1.net
> http://www.aspect1.net
> -----Original Message-----
> From: Ruslan U. Zakirov [mailto:cubic at acronis.ru] 
> Sent: Thursday, August 26, 2004 10:44 AM
> To: Dan Adams
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Issues after a new install on new machine. Seen
> thisbefore can not remember the cause.
> Dan Adams wrote:
>>I am curious, does anyone know if there is a page on the website below 
>>that has information on the "PerlHandler" command? Apparently when I 
>>uncomment it in my httpd.conf file, apache seems to say that the 
>>PerlHandler is either misspelled or an unknown command. I checked the 
>>version of apache I am running, and it is 1.3.3.
> 1.3.3? Are you shure? It's very old.
> PerlHandler - is apache config command that is installs with mod_perl. 
> Unless you apache runs mod_perl extension you don't have 'Perl*' options.
>>Dan Adams - dadams at aspect1.net
>>-----Original Message-----
>>From: rt-users-bounces at lists.bestpractical.com
>>[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Ruslan 
>>U. Zakirov
>>Sent: Monday, August 23, 2004 11:42 PM
>>To: Shawn Guillemette
>>Cc: rt-users at lists.bestpractical.com
>>Subject: Re: [rt-users] Issues after a new install on new machine. 
>>Seen thisbefore can not remember the cause.
>>Reason of error: Your httpd is not well configured. You didn't 
>>RT::Mason handler for location of RT. apache alias is not enough.
>>You can find sample configs at wiki.bestpractical.com and in archives.
>>If this links wouldn't help then You can share RT's httpd.conf parts.
>>             Best regards. Ruslan.
>>Shawn Guillemette wrote:
>>>I see then when attempting to view the contains of the 
>>>/usr/local/rt3/share/html  with a web browser
>>>%# BEGIN LICENSE BLOCK %# %# Copyright (c) 1996-2003 Jesse Vincent %#
>>>(Except where explictly
>>>superceded by other copyright notices) %# %# This work is made available 
>>>to you under the terms of Version 2 of %# the GNU General Public 
>>>License. A copy of that license should have %# been provided with this 
>>>software, but in any event can be snarfed %# from www.gnu.org. %# %# 
>>>This work is distributed in the hope that it will be useful, but %# 
>>>WITHOUT ANY WARRANTY; without even the implied warranty of %# 
>>>General Public License for more details. %# %# Unless otherwise 
>>>specified, all modifications, corrections or %# extensions to this work 
>>>which alter its source code become the %# property of Best Practical 
>>>Solutions, LLC when submitted for %# inclusion in the work. %# %# %# END 
>>>LICENSE BLOCK <& /Elements/Header, Title=>loc("RT at a glance"), Refresh 
>>>=> $session{'home_refresh_interval'} &> <& /Elements/Tabs, 
>>>current_toptab => '', Title=>loc("RT at a glance") &>
>>><& /Elements/MyTickets &>
>>><& /Elements/MyRequests &> 	<& /Elements/Quicksearch &>
>>><& /Elements/Refresh, Name => 'HomeRefreshInterval', Default => $session 
>>>{'home_refresh_interval'} &>

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