[rt-users] Trouble: Mail addresses modified by RT

nvarney at edt.fr nvarney at edt.fr
Fri Aug 27 10:22:49 EDT 2004

RT 3.2.1 installed on a RedHat 9 with perl 5.8.5
Our machine have a realname.ourdomain.com and an alias rt.ourdomain.com
Mail queues email addresses are queue at rt.ourdomain.com and
queue-comment at ourdomain.com

When a user send a mail to an rt queue, the ticket opens but the mail address of
the destination...

user at adomain.com send a mail to queue at rt.ourdomain.com
tickets open correctly, but a cc appears (queue at realname.ourdomain.com) and the
reply mail sended to users appears like that:

     From: "Queue Description" <queue at realname.ourdomain.com>
     Reply-To:<queue at realname.ourdomain.com>

Don't understand why the realname of the machine replace the alias.

Does anyone have a clue ?

Thanks in advance.


Nicolas Varney

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