[rt-users] Trouble: Mail addresses modified by RT

Niels Bakker niels=rt at bakker.net
Mon Aug 30 06:04:21 EDT 2004

* nvarney at edt.fr (nvarney at edt.fr) [Fri 27 Aug 2004, 15:36 CEST]:
> RT 3.2.1 installed on a RedHat 9 with perl 5.8.5
> Our machine have a realname.ourdomain.com and an alias rt.ourdomain.com
> Mail queues email addresses are queue at rt.ourdomain.com and
> queue-comment at ourdomain.com
> When a user send a mail to an rt queue, the ticket opens but the mail
> address of the destination...
> ie:
> user at adomain.com send a mail to queue at rt.ourdomain.com
> tickets open correctly, but a cc appears (queue at realname.ourdomain.com)
> and the reply mail sended to users appears like that:
>      From: "Queue Description" <queue at realname.ourdomain.com>
>      Reply-To:<queue at realname.ourdomain.com>
> Don't understand why the realname of the machine replace the alias.
> Does anyone have a clue?

You're leaving out some important information.  Is rt.ourdomain.com a
CNAME for realname.ourdomain.com?  Then sendmail must replace rt with
realname.  If not, check sendmail.mc's MASQUERADE_AS setting, and try
inserting some mails by hand into sendmail to see how they end up etc.

	-- Niels.


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