[rt-users] WebRT 3.2.1

[Clem Kumah]

Hi,

 

I am trying to install RT 3.2.1. I have satisfied all the dependencies
per the installation. See below:

 

[root at webrt rt-3.2.1]# make testdeps

/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql

perl:

        5.8.3...found

users:

        rt group (rt)...found

        bin owner (root)...found

        libs owner (root)...found

        libs group (bin)...found

        web owner (www)...found

        web group (www)...found

MASON dependencies:

        Params::Validate 0.02...found

        Cache::Cache ...found

        Exception::Class 1.14...found

        HTML::Mason 1.23...found

        MLDBM ...found

        Errno ...found

        FreezeThaw ...found

        Digest::MD5 2.27...found

        CGI::Cookie 1.20...found

        Storable 2.08...found

        Apache::Session 1.53...found

        XML::RSS ...found

MAILGATE dependencies:

        HTML::TreeBuilder ...found

        HTML::FormatText ...found

        Getopt::Long ...found

        LWP::UserAgent ...found

CLI dependencies:

        Getopt::Long 2.24...found

CORE dependencies:

        Digest::base ...found

        Digest::MD5 2.27...found

        DBI 1.37...found

        Test::Inline ...found

        Class::ReturnValue 0.40...found

        DBIx::SearchBuilder 1.01...found

        Text::Template ...found

        File::Spec 0.8...found

        HTML::Entities ...found

        HTML::Scrubber 0.08...found

        Net::Domain ...found

        Log::Dispatch 2.0...found

        Locale::Maketext 1.06...found

        Locale::Maketext::Lexicon 0.32...found

        Locale::Maketext::Fuzzy ...found

        MIME::Entity 5.108...found

        Mail::Mailer 1.57...found

        Net::SMTP ...found

        Text::Wrapper ...found

        Time::ParseDate ...found

        File::Temp ...found

        Term::ReadKey ...found

        Text::Autoformat ...found

        Text::Quoted 1.3...found

        Tree::Simple 1.04...found

        Scalar::Util ...found

        Module::Versions::Report ...found

DEV dependencies:

        Regexp::Common ...found

        Time::HiRes ...found

        Test::Inline ...found

        Apache::Test ...found

        HTML::Form ...found

        HTML::TokeParser ...found

        WWW::Mechanize ...found

MYSQL dependencies:

        DBD::mysql 2.1018...found

 

However when I run "make initialize-database" and supply root password
to mysql database I get the following error:

 

[root at webrt rt-3.2.1]# make initialize-database

/usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba root
--prompt-for-dba-password

In order to create a new database and grant RT access to that database,

this script needs to connect to your mysql instance on localhost as
root.

Please specify that user's database password below. If the user has no
database

password, just press return.

 

Password: DBI connect(';host=localhost','root',...) failed: Client does
not support authentication protocol requested by server; consider
upgrading MySQL client at //opt/rt3/sbin/rt-setup-database line 80

Failed to connect to dbi:mysql:;host=localhost as root: Client does not
support authentication protocol requested by server; consider upgrading
MySQL client at //opt/rt3/sbin/rt-setup-database line 80, <STDIN> line
1.

make: *** [initialize-database] Error 255

 

I can however connect to the Mysql server using root password. Any help
would be appreciated.

 

Thanks in advance.

 

------------------------------------------------------------------------
-----------------------------------------------------

 Clem Kumah

 Operations Manager

 Moneysupermarket.com Ltd

 Tel:             01244 665 700 ext 2287

 DDI:            01244 220617

 Mob:           07876 341933

 M:              clem.kumah at Moneysupermarket.com

 W:              http://www.moneysupermarket.com
<http://www.moneysupermarket.com/> 

 Address:     Moneysupermarket House, St David's Park, Ewloe, Nr
Chester, CH5 3UZ

 

 

 

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