[rt-users] Logins and Email addresses

[Carl Makin]

Dave Harrison wrote:

>That is the code that I'm using, however because I want RT to be
>pre-primed for the users I'm knocking together a seeder script to pull
>the info I need from the LDAP dir and using it to create User table
>records for each person.
>  
>
Why are you doing that?  Are you using the $ParseNewMessageForTicketCcs 
feature? 

>I guess what I needed clarified was that if a user has a given email
>address defined for their account, if RT receives an email from that
>address it recognises that it is from that user.
>  
>
Yes.  That is exactly what happens here.  The only problem I have is 
that I'm using the "$ParseNewMessageForTicketCcs" feature which doesn't 
query the LDAP server to map the email address to a userid for email Ccs 
when a new email address appears.  I haven't had time to resolve that 
one yet.


Carl.