[rt-users] Re: RT-Users Digest, Vol 9, Issue 6 (Out of office)
Lawrence Altomare
laltomare at californiamasons.org
Thu Dec 2 07:34:21 EST 2004
I am currently out of the office and will return Monday, 12/6. If you need assistance before I return, please contact Kevin Walker at:
kwalker at californiamasons.org.
thanks,
-lawrence
>>> rt-users 12/02/04 04:33 >>>
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Today's Topics:
1. Re: RT & apache2 (seph)
2. Re: AutoCreate script link gone from wiki, anyone know where
I can find it ? (Rachel Elizabeth Dillon)
3. Re: Re: RT & apache2 (Ruslan U. Zakirov)
4. Re: RT & apache2 (Ruslan U. Zakirov)
5. Re: debian & multiple RT - sanity check (Mark D. Nagel)
6. Re: Logins and Email addresses (Les Mikesell)
7. Re: Updating ticket produces blank entries (Laas Toom)
8. Re: History and German umlauts (Axel Berking)
9. Re: Logins and Email addresses (Micah Cooper)
----------------------------------------------------------------------
Message: 1
Date: Wed, 01 Dec 2004 23:45:02 -0500
From: seph <seph at directionless.org>
Subject: [rt-users] Re: RT & apache2
To: greisberger at zenon-media.com
Cc: rt-users at lists.bestpractical.com
Message-ID: <w52acsxqpf5.fsf at lame.message.id>
Content-Type: text/plain; charset=us-ascii
>> No, it works fine. Been running it on Apache 2 for months. Just mod_perl
>> isn't as stable as it should be on Apache2.
>
> Aw. How unstable is it?
Even easier with fast_cgi
seph
------------------------------
Message: 2
Date: Wed, 1 Dec 2004 23:37:41 -0500
From: Rachel Elizabeth Dillon <red at mit.edu>
Subject: Re: [rt-users] AutoCreate script link gone from wiki, anyone
know where I can find it ?
To: Dave Harrison <David.Harrison at sensorynetworks.com>
Cc: rt-users at lists.bestpractical.com
Message-ID: <20041202043741.GL290 at yiff.mit.edu>
Content-Type: text/plain; charset="us-ascii"
Is this what you mean?
http://www.zanfur.com/rt3-contrib/AutoCreateFromExternalUserInfo/CurrentUser_Local.pm
If so, you can get it by clicking "edit" on the Wiki page,
which un-hides the link. If not, I don't know.
Either way, best of luck!
-r.
On Thu, Dec 02, 2004 at 03:18:51PM +1100, Dave Harrison wrote:
> Hi All,
>
> This page from the wiki looks like exactly what I wanted, but the link
> has been taken down and I can't find anyone referring to a location
> where I can get this script from.
>
> """
> Automatic account generation from LDAP
>
> http://wiki.bestpractical.com/index.cgi?AutoCreateFromExternalUserInfo
> """
>
> can anyone help out ?
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
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Message: 3
Date: Thu, 02 Dec 2004 08:16:55 +0300
From: "Ruslan U. Zakirov" <Ruslan.Zakirov at acronis.com>
Subject: Re: [rt-users] Re: RT & apache2
To: rt-users at lists.bestpractical.com
Cc: greisberger at zenon-media.com
Message-ID: <41AEA547.3070007 at acronis.com>
Content-Type: text/plain; charset=us-ascii; format=flowed
seph wrote:
>>>No, it works fine. Been running it on Apache 2 for months. Just mod_perl
>>>isn't as stable as it should be on Apache2.
>>
>>Aw. How unstable is it?
>
>
> Even easier with fast_cgi
What is easier with fast_cgi then with mod_perl?
My tests shown that if Apache is 1.xx then FastCGI is better.
1) FCGI is faster then MP1, perfomance boost is around 10-15%.
2) You have to build MP1 static usually.
3) Didn't test memory usage a lot.
Autrijus Tang said that with Apache2 MP2 has the same speed as FCGI but
use _less_ memory.
Also want to say that MP2 works fine as DSO so you don't need to rebuild
Apache if you want rebuild MP2 or/and perl.
>
> seph
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
------------------------------
Message: 4
Date: Thu, 02 Dec 2004 08:29:14 +0300
From: "Ruslan U. Zakirov" <Ruslan.Zakirov at acronis.com>
Subject: Re: [rt-users] RT & apache2
To: Scott Nursten <scottn at s2s.ltd.uk>
Cc: greisberger at zenon-media.com, rt-users at lists.bestpractical.com
Message-ID: <41AEA82A.7010904 at acronis.com>
Content-Type: text/plain; charset=us-ascii; format=flowed
Scott Nursten wrote:
> Personally, I don't see why they say it's unstable...
Because many users doesn't upgrade thier MP2 up to recent.
They can't imagine that 1.99_07 is more then one year old or may be more.
>
> My RT Apache2 was last restarted on November 13th and doesn't generally need
> restarting (that restart was for an upgrade to mod_perl - Version 1.99_17 -
> Oct 22, 2004). It is running on one helluva box tho' :)
>
> Regards,
>
> Scott
>
> On 1/12/04 6:08 pm, "Christophe Greisberger" <greisby at zenon-media.com>
> wrote:
>
>
>>On Wednesday, 01 December 2004 18:29, Scott Nursten wrote:
>>
>>>No, it works fine. Been running it on Apache 2 for months. Just mod_perl
>>>isn't as stable as it should be on Apache2.
>>
>>Aw. How unstable is it?
>>Do you have to restart apache2?
>>It's what I have to do on my current server once a week... :-/
>>
>>Well, if it works on apache2, then the problem comes from Gentoo.
>>I'll check on their forums.
>>Thanks!
>
>
> Scott Nursten
> S2S Consultants
> http://www.s2s.ltd.uk
> scottn at s2s.ltd.uk
> T: 0870 350 4525
> F: 0870 350 4526
>
>
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
------------------------------
Message: 5
Date: Wed, 01 Dec 2004 21:30:45 -0800
From: "Mark D. Nagel" <mnagel at willingminds.com>
Subject: Re: [rt-users] debian & multiple RT - sanity check
To: rt-users at lists.bestpractical.com
Message-ID: <41AEA885.4010908 at willingminds.com>
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Mark D. Nagel wrote:
> I've reviewed the archives and found a few threads discussing ways to
> have multiple RT instances using the Debian request-tracker package,
> but pretty much they all seem to indicate that your second instance
> must be non-packaged.
Um... I guess I didn't actually check _everywhere_. A very nice writeup
in the RTWiki
(http://wiki.bestpractical.com/index.cgi?MultipleInstances) discusses
how to do this. So, never mind :).
Mark
--
Mark D. Nagel, CCIE #3177 <mnagel at willingminds.com>
Principal Consultant, Willing Minds LLC
tel: 714-630-4772, fax: 714-630-4773, web: http://www.willingminds.com/
------------------------------
Message: 6
Date: Wed, 1 Dec 2004 23:39:12 -0600
From: "Les Mikesell" <les at futuresource.com>
Subject: Re: [rt-users] Logins and Email addresses
To: "Dave Harrison" <David.Harrison at sensorynetworks.com>,
<rt-users at lists.bestpractical.com>
Message-ID: <005101c4d831$42382770$dc00470a at leslaptop>
Content-Type: text/plain; charset="iso-8859-1"
> However what I am finding is that people use their LDAP logins to use
> the web page, but when they reply to a request via email RT adds them
> another account under the name of their email address. So people are
> ending up with two User records in the database.
I'm not using LDAP but use mod_auth_pam to authenticate web access the same
way as unix system logins, checking first against the local passwd file then
against a windows domain controller. If a user sends email before I add
them to RT, it automatically creates an account with the full email address
as the login. I've
been manually removing the @domain part when I add privileges so the logins
will match the system. Is there a way to make this happen automatically for
email addresses in a few domains?
---
Les Mikesell
les at futuresource.com
------------------------------
Message: 7
Date: Thu, 2 Dec 2004 09:50:44 +0200
From: Laas Toom <laas.toom at eenet.ee>
Subject: Re: [rt-users] Updating ticket produces blank entries
To: rt-users at lists.bestpractical.com
Message-ID: <20041202075044.GB89149 at eenet.ee>
Content-Type: text/plain; charset=iso-8859-1
Hello,
I accidentally replied only to Jesse, so now to the list also:
Yes, the tables are MyISAM, so now i have to convert them or smth.
Only problem is that i have mysql from rpm and it does not support InnoDB, but
i can not find mysql-max package for fedora either.
Does anybody else have had this problem? what's the best solution (install
some other Max rpm, e.g. from mysql.com, install from source or migrate to
postgres)?
Best,
Laas
------------------------------
Message: 8
Date: Thu, 2 Dec 2004 10:50:50 +0100 (CET)
From: "Axel Berking" <berking at web.de>
Subject: Re: [rt-users] History and German umlauts
To: "Jesse Vincent" <jesse at bestpractical.com>
Cc: Axel Berking <berking at web.de>, rt-users at lists.bestpractical.com
Message-ID: <46311.213.70.107.33.1101981050.squirrel at 213.70.107.33>
Content-Type: text/plain;charset=iso-8859-1
> What version of perl do you have installed? How were the umlauts
> entered? By web or by mail?
>
> Jesse
Hello,
the server system contains:
RT Version is RT3.2.2.
serving:/# perl -V
Summary of my perl5 (revision 5 version 8 subversion 4) configuration:
Platform:
osname=linux, osvers=2.4.27-ti1211, archname=i386-linux-thread-multi
uname='linux kosh 2.4.27-ti1211 #1 sun sep 19 18:17:45 est 2004 i686
gnulinux '
serving:/# apache -V
Server version: Apache/1.3.31 (Debian GNU/Linux)
Server built: Oct 29 2004 12:52:40
Server's Module Magic Number: 19990320:16
System:
Linux serving 2.6.8-1-686 #1 Thu Nov 11 13:18:29 EST 2004 i686 GNU/Linux
Apache Settings are:
Default Charsets: UTF-8
and the default virtual host configuration explained in the installation
guide.
RT_SiteConfig.pm
I changed the order of the input email enconding, but with no success.
# Encode::Guess.
# EmailInputEncodiongs geändert am 30.nov
@EmailInputEncodings = qw(utf-8 iso-8859-1 us-ascii) unless
(@EmailInputEncodings)
# The charset for localized email. Must be recognized by Encode.
Set($EmailOutputEncoding , 'utf-8');
i read that mod perl for debian might contains some problem with utf-8, so
i recompiled it outside from apt-get debian installer paket and cpan from
"fresh" plattform independent build.
The failure only exist if the mail is at mode: text/html
If i change my default charset settings of the internet explorer or
mozilla to western europe(windows) the complete history will be displayed
correctly, but then other charsets (e.g. the header will be displayed
wrong).
The message will be displayed correct (with automated charset settings of
ie) when i >>download<< it. This opens a new window and the charset ist
correct.
An example of a message that will be displayed in the history:
>>Wie bereits mehrfach erw䨮t wird die Tabelle auch f? GUI ben?t.
Also bitte schnellstm?ch pflegen.<<
Normally(i changed the umlauts to ae, oe..)
>>Wie bereits mehrfach erwaehnt wird die Tabelle auch fuer GUI benuetzt.
Also bitte schnellstmoeglich pflegen.<<
And the orginial version:
>>Wie bereits mehrfrach erwähnt wird die Tabelle auch für GUI benützt.
Also bitte schnellstmöglich pflegen.<<
The problem is to localize the problem. Might this error produced by
Debian, the mailer, the import from RT or from a perl package.? That is
the question at this point.
I will send a copy of this mail to the bug report mail adress from another
mail client (using html).
Thank you for your help in advance.
Best regards
Axel Berking
------------------------------
Message: 9
Date: Thu, 2 Dec 2004 07:28:51 -0500
From: Micah Cooper <coopermj at muohio.edu>
Subject: Re: [rt-users] Logins and Email addresses
To: "<rt-users at lists.bestpractical.com>
<rt-users at lists.bestpractical.com>" <rt-users at lists.bestpractical.com>
Message-ID: <B935864D-445D-11D9-9145-000A95C49134 at muohio.edu>
Content-Type: text/plain; charset="us-ascii"
I'm doing the same as you, Les, and have been wondering the same thing.
On Dec 2, 2004, at 12:39 AM, Les Mikesell wrote:
>> However what I am finding is that people use their LDAP logins to use
>> the web page, but when they reply to a request via email RT adds them
>> another account under the name of their email address. So people are
>> ending up with two User records in the database.
>
> I'm not using LDAP but use mod_auth_pam to authenticate web access the
> same
> way as unix system logins, checking first against the local passwd
> file then
> against a windows domain controller. If a user sends email before I
> add
> them to RT, it automatically creates an account with the full email
> address
> as the login. I've
> been manually removing the @domain part when I add privileges so the
> logins
> will match the system. Is there a way to make this happen
> automatically for
> email addresses in a few domains?
>
> ---
> Les Mikesell
> les at futuresource.com
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
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