[rt-users] Rt generating duplicate tickets with new ticket nu mbers

[Rebecca Coleman]

We have another email generating dups - this time no mysql downtime.  I'm
going to set the timeout on rtmailgate up from it's default 180 seconds and
hope for the best.

   _____  

From: Amirian, Brian [mailto:brian.amirian at viacom.com] 
Sent: Wednesday, December 01, 2004 11:48 PM
To: Todd Chapman; Rebecca Coleman
Cc: rt-users @ lists. bestpractical. com. 
Subject: RE: [rt-users] Rt generating duplicate tickets with new ticket nu
mbers


I've seen this problem with and every time the email had an attachment.  For
me, it's been few and far between so it's just been dealt with by deleting
the mail and merging or deleting the dups.

 

 



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