[rt-users] Request Tracker 3.2 and RTFM 2.0.4

[Caleb Peters]

Thank you for uploading the newest version of RTFM

----------------- Original message -----------------
From: "Stephen Quinney" <stephen at jadevine.org.uk>
To: "Caleb Peters" <caleb at earnware.com>
CC: rt-users at lists.bestpractical.com
Date: 12/3/2004 1:08:37 AM
Subject: Re: [rt-users] Request Traker 3.2 and RTFM 2.0.4

On Thu, Dec 02, 2004 at 09:18:19AM -0800, Caleb Peters wrote:

> Well, I am using the tar file from Best Practical (2.0.4). Am I not
> supposed to use that package? I just took that and altered the
> Makefile to point to my RT installation. After much trial and error
> I was able to get RTFM up and running. I am about to do a clean
> installation using my notes from my last try. Is there any reason I
> should not use the 2.0.4 package?

> There's nothing stopping you doing it the tarball way. I find the use
> of Debian packages a lot cleaner and it makes future upgrades much
> easier as I know the locations of all the old files. I forgot there
> was a version 2.0.4 of rtfm, I have now uploaded the packages for that
> into the same web space:

> http://www.jadevine.org.uk/request-tracker/

> Stephen

Thank you for uploading the newest version of RTFM. I stumbled around a lot and I believe I got it all running using the tarball. While it wasn't the easiest it was a good learning experience. 

One final question, is there anyway to get RTFM to wrap the text of an article with out having to format the returns manually? As it stands right now whenever an article is created it will just span the text from left to right for eternity in the browser. I have the following in my RT_SiteConfig.pm file:

Set($MessageBoxWidth , 72);
Set($MessageBoxWrap, "HARD");

This allows me to wrap the text for RT but it does not seem to work for RTFM. Any ideas or suggestions?