[rt-users] RT 3.2.2 and cc/bcc fields

[Sheeri Kritzer]

Hey all,

I'm testing functionality of RT 3.2.2, and I ran across the problem described 
here:

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http://www.gossamer-threads.com/lists/rt/users/14024?search_string=comment%20cc;
#14024
Re: CC fields in comment/reply form Remove Highlighting [In reply to] 	
wozz+rt at wookie.net wrote: 
> From perusing the archives, it would appear that the CC and Bcc fields in the 
> reply/comment form don't perform any function, and there are no built in 
> scrips to handle this. Is this correct? If so, where would that data (the 
> CC and Bcc field contents) be accessible in the transaction (so I could write 
> my own scrip for it) 

You want the NotifyOtherRecipients and NotifyOtherRecipientsAsComment 
scrips.

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I added a scrip, and indeed, it worked as I'd like it to (that is, the manual cc 
and bcc fields send out mail even on a comment).  2 things:

1)  In RT 3.0.12 and RT 3.0.11 at least, I didn't need a scrip for this.  
(Before that, we did need a scrip, according to my own notes).  Why did this 
change, and will it change back again?

2)  If this is indeed the way it's going to stay, you may want to get rid of the 
text that says "Sends a carbon-copy of this update to a comma-delimited list of 
email addresses. . . " since it's misleading.  It won't send unless you have a 
scrip.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer at tufts.edu