[rt-users] RT 2.0.15 to RT 3.2.2 migration

[Gary Holmes]

Hi,

I recently also had problems going from 2.0.13 to 3.3.11. I ended up going
from 2.0.13 to 3.0.9 and then upgrading to 3.3.11 from there. No need to
reimport the database, just run the upgrade scripts provided. The rt2 to rt3
stuff worked perfectly for 3.0.9.

If you install the dependencies for 3.3.x or 3.2.2 before you install 3.0.9,
I think you cover all the bases.

Good luck.

Gary

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Angel Blazquez
> Sent: 07 December 2004 12:47
> To: RT
> Subject: [rt-users] RT 2.0.15 to RT 3.2.2 migration
> 
> Hello folks,
> 
> I have been using RT for several years now, and I think it's 
> quite usefull and it works fine. Excellent work guys :)
> 
> I would like to move it from RT 2.0.15 to RT 3.2.2 (as far as 
> i have seen RT 3.X works even better), keeping as much data 
> as possible (Tickets, Users, etc...).
> 
> I used rt2-to-rt3 script, and the first time it worked fine 
> for RT 3.0, but after this first time, it began to fail, and 
> right now it is not possible for me to import the new 
> exported data into RT 3.0 (the old exported data can be still 
> imported fine).
> 
> The problems are related with errors creating (importing) 
> users, but apart from that, the dump I got the first time is 
> much more bigger that the ones I got the rest of the times, 
> and it took much more time than the exports I do know.
> 
> I'm trying to export the database from a MySQL 3.23.56 to a 
> MySQL 4.0.20.
> 
> I'm using FreeBSD 4.10 and DBIx-SearchBuilder 1.12
> 
> What i would like to know is:
> 
> - Any idea of whats going on? Are MySQL versions (different 
> versions) a
>   problem? Is there a troubleshooting guide somewhere?
> 
> - What do I have to do with the initial information rt-setup-database
>   creates in RT 3.X database? Do i have to delete it in order 
> to import
>   the RT 2.X exported one, or do I have to just keep it and import the
>   rest of the info?
> 
> - Can I use rt2-to-rt3 for exporting RT 2.0.15 database to RT 
> 3.2.2, or
>   it just works with RT 3.0?
> 
> - Has anybody wrote and alternative to rt2-to-rt3? rt2-to-rt3 
> looks fine,
>   but I was wondering if anybody has provided any kind of SQL 
> proper script
>   that uses some 'insert-select' magic once it's clear (i 
> don't have it
>   clear enough for doing something by myself) what are both 
> RT2 schemas
>   and RT3.X ones.
> 
> Thanks in advance.
> 
> Best Regards,
> Angel Blazquez
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
> 
> Be sure to check out the RT wiki at http://wiki.bestpractical.com
> 

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