[rt-users] Make CC list persistent

[Andy Harrison]

On Wed, 8 Dec 2004 08:08:09 -0800, Pei Ku <pku at autotradecenter.com> wrote:
> Hi,
> 
> I noticed that when a user creates a new ticket, the email addresses he specifies in the cc/AdminCC lists persist through the life of the ticket (unless they are modified by users with more powerful rights like ModifyTicket).
> 
> However, if the user (who has ReplyTicket right) wants to add additional email addresses to the cc list during a subsequent reply to the ticket, the changes made to cc only applies to that reply, not subsequent replies.
> 
> I could grant ModifyTicket to a regular user, but that's too much power (I think) -- I don't want a regular user to be able to change Owner of the ticket, for example.
> 
> Is there another right that allows a ticket requester to make persistent changes to the cc list when replying to a ticket?

This isn't an issue of rights.  If you reply to a ticket and specify a
Cc, it only applies to that transaction.  If you want someone to begin
receiving all updates to a ticket via the Cc list, you need to add the
address in the People section of the ticket.

You could write an OnCorrespond scrip to do this though.

-- 
Andy Harrison