[rt-users] Make CC list persistent

[Pei Ku]

Hi,
 
I forgot to mention that I (logged in as the Requestor) did try using People to modify the cc: list; but I got a Permission Denied error.  The only users in the system that can do that currently are those that have been granted ModifyTicket right for that queue.
 
thanks
 
Pei

	-----Original Message----- 
	From: Andy Harrison [mailto:aharrison at gmail.com] 
	Sent: Wed 12/8/2004 8:47 AM 
	To: Pei Ku 
	Cc: rt-users at lists.bestpractical.com 
	Subject: Re: [rt-users] Make CC list persistent
	
	

	On Wed, 8 Dec 2004 08:08:09 -0800, Pei Ku <pku at autotradecenter.com> wrote:
	> Hi,
	>
	> I noticed that when a user creates a new ticket, the email addresses he specifies in the cc/AdminCC lists persist through the life of the ticket (unless they are modified by users with more powerful rights like ModifyTicket).
	>
	> However, if the user (who has ReplyTicket right) wants to add additional email addresses to the cc list during a subsequent reply to the ticket, the changes made to cc only applies to that reply, not subsequent replies.
	>
	> I could grant ModifyTicket to a regular user, but that's too much power (I think) -- I don't want a regular user to be able to change Owner of the ticket, for example.
	>
	> Is there another right that allows a ticket requester to make persistent changes to the cc list when replying to a ticket?
	
	This isn't an issue of rights.  If you reply to a ticket and specify a
	Cc, it only applies to that transaction.  If you want someone to begin
	receiving all updates to a ticket via the Cc list, you need to add the
	address in the People section of the ticket.
	
	You could write an OnCorrespond scrip to do this though.
	
	--
	Andy Harrison