[rt-users] request for Approvals queue help

[Ruslan U. Zakirov]

Michelle L. Murillo wrote:
> Hi,
> 
> I am having problems setting up Approvals. I have read the manual 
> referring to this and all of the applicable newsgroup postings and have 
> not been able to figure out why it is not working.
Start from upgrade.
And then http://wiki.bestpractical.com/?Debug

> 
> We are set up as follows:
> 
> RT 3.0.8
> Perl  5.8.0 (please, I hope this is problem is not related to this?)
> RHEL AS 3.0
> Apache 2.048
> fastcgi
> MySQL 4.0.18
> 
> I created a queue (called testing_queue)
> - I added a "approval scrip" local to this queue as indicated in the doc:
> On Create
> CreateTickets
> TransactionCreate
> Template "ticket approval" (a local template to the queue testing_queue)
> 
> My template "ticket approval" looks like this:
> ===Create-Ticket
> Subject:Ticket waiting for approval {$Tickets{'TOP'}->Subject}
> Depended-On-By:TOP
> Queue:Approvals
> Type:Approval
> Content: Someone has created a ticket, you should review and approve,so 
> they can finish their work.
> ENDOFCONTENT
> 
> Absolutely nothing happens. I checked the log files and there are no 
> errors that seem to pertain to this - but what I did notice is that the 
> "approval scrip" never runs. It is scrip #16 - I can see that all of the 
> other global scrips (on create, autoreply...etc.) have run and that I 
> receive all of the subsequent emails...
> 
> Any pointers to point me in a new direction to figure this out?
> 
> TIA!
> Michelle
> 
>