[rt-users] Action Upon Approval

[Ben Blakely]

Hey Todd,

I got the test script to work. But I still cant get the orginal code
you pasted to run, there is no debug from the "custom action code
cleanup" portion of the script. The test script displays the "resolve
action running.." on resolve of ticket, but doesnt make it to the
first debug message in the code I mentioned above.

Any suggestions? Im wondering if you could confirm my settings for the
custom field named 'Resolved Action.

Name: Resolve Action
Desc: To perform action on resolve.
Type: 'Select one value'

Thanks,

Ben
On Mon, 13 Dec 2004 16:24:36 -0500, Todd Chapman <rt at chaka.net> wrote:
> If you can't get that simple scrip to run you have a problem. Do
> you know where your RT is logging to? Also, you must resolve
> a ticket to get the scrip to run...
> 
> On Mon, Dec 13, 2004 at 04:56:56PM -0500, Ben Blakely wrote:
> > Todd,
> >
> > I set that scrip up but not to sure if its running or not. However, I
> > can use the default scripts to do stuff, such as notifing CC's on
> > reply.
> >
> >
>