[rt-users] Action Upon Approval

[Todd Chapman]

My 'Resolve Action' CF is actually a select multiple CF, but I
don't think that would affect the code.

Did you try resolving a ticket that had the CF set to some value?

-Todd

On Mon, Dec 13, 2004 at 08:41:51PM -0500, Ben Blakely wrote:
> Hey Todd,
> 
> I got the test script to work. But I still cant get the orginal code
> you pasted to run, there is no debug from the "custom action code
> cleanup" portion of the script. The test script displays the "resolve
> action running.." on resolve of ticket, but doesnt make it to the
> first debug message in the code I mentioned above.
> 
> Any suggestions? Im wondering if you could confirm my settings for the
> custom field named 'Resolved Action.
> 
> Name: Resolve Action
> Desc: To perform action on resolve.
> Type: 'Select one value'
> 
> Thanks,
> 
> Ben
> On Mon, 13 Dec 2004 16:24:36 -0500, Todd Chapman <rt at chaka.net> wrote:
> > If you can't get that simple scrip to run you have a problem. Do
> > you know where your RT is logging to? Also, you must resolve
> > a ticket to get the scrip to run...
> > 
> > On Mon, Dec 13, 2004 at 04:56:56PM -0500, Ben Blakely wrote:
> > > Todd,
> > >
> > > I set that scrip up but not to sure if its running or not. However, I
> > > can use the default scripts to do stuff, such as notifing CC's on
> > > reply.
> > >
> > >
> >