[rt-users] Editing Custom Fields When Replying/Resolving

[Michael J. Pedersen]

Hi. I found request tracker about 3 months ago, and I'm loving using it. 
Many thanks to everybody who has written what is an incredibly useful tool!

One of the topics that I found most useful on the wiki was how to edit 
the custom fields when replying/resolving/commenting. However, I took 
the bug notice to heart at 
http://wiki.bestpractical.com/index.cgi?CustomFieldsOnUpdate which 
stated that it should be applied as a callback, and not as a patch to 
request tracker itself. I've made the callbacks, and am using them now 
(and, it's worth noting, they would not have been possible without the 
patch referenced above).

I've documented the steps here, for anybody else who wishes to use them. 
They're especially useful for (for instance) setting resolution codes 
when resolving a ticket.

http://wiki.bestpractical.com/index.cgi?EditCustomFieldAtUpdate

Again, thank you.