[rt-users] Editing Custom Fields When Replying/Resolving

[Ruslan U. Zakirov]

Thanks, Michael.

Refactored all pages about this topic into one
http://wiki.bestpractical.com/index.cgi?EditCustomFieldsOnUpdate

			Best regards. Ruslan.

Michael J. Pedersen wrote:
> Hi. I found request tracker about 3 months ago, and I'm loving using it. 
> Many thanks to everybody who has written what is an incredibly useful tool!
> 
> One of the topics that I found most useful on the wiki was how to edit 
> the custom fields when replying/resolving/commenting. However, I took 
> the bug notice to heart at 
> http://wiki.bestpractical.com/index.cgi?CustomFieldsOnUpdate which 
> stated that it should be applied as a callback, and not as a patch to 
> request tracker itself. I've made the callbacks, and am using them now 
> (and, it's worth noting, they would not have been possible without the 
> patch referenced above).
> 
> I've documented the steps here, for anybody else who wishes to use them. 
> They're especially useful for (for instance) setting resolution codes 
> when resolving a ticket.
> 
> http://wiki.bestpractical.com/index.cgi?EditCustomFieldAtUpdate
> 
> Again, thank you.
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