[rt-users] Removing content from client messages

[Todd Chapman]

RT doesn't support changing history. Here are two ways
that this might be done:

1. Direct manipulation of the database.

2. Permanently delete the ticket with Ruslan's RTx::Shredder.

It would be nice if RTx::Shredder could delete a transaction. Then
again, maybe it can; I never looked.

-Todd

On Tue, Dec 14, 2004 at 02:49:48PM -0700, Anne Wilson wrote:
> Hello,
> 
> We are testing RT for our support system.  Sometimes users include 
> sensitive information in their email that we must remove for security 
> reasons.  The web interface does not support editing users email.  Is 
> there any way we can do this?
> 
> TIA,
> 
> Anne
> -- 
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> Anne Wilson			UCAR Unidata Program		
> anne at unidata.ucar.edu		       P.O. Box 3000
>               			  Boulder, CO  80307
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