[rt-users] Removing content from client messages

[Anne Wilson]

Thanks Todd,

Yes, looks like it'll have to be through accessing the db directly.  We 
don't want to delete messages entirely because we want the history.

As I mentioned to Jason D., I think we'd have to write a tool that takes 
as input the string we want to sanitize.  The tricky part would be 
remembering to do that at the right time.  Would that be a function we 
could call from a scrip?  Or, would we have to get deeper into the code 
to call such a function at the "right time" from RT?

Anne



Todd Chapman wrote:
> RT doesn't support changing history. Here are two ways
> that this might be done:
> 
> 1. Direct manipulation of the database.
> 
> 2. Permanently delete the ticket with Ruslan's RTx::Shredder.
> 
> It would be nice if RTx::Shredder could delete a transaction. Then
> again, maybe it can; I never looked.
> 
> -Todd
> 
> On Tue, Dec 14, 2004 at 02:49:48PM -0700, Anne Wilson wrote:
> 
>>Hello,
>>
>>We are testing RT for our support system.  Sometimes users include 
>>sensitive information in their email that we must remove for security 
>>reasons.  The web interface does not support editing users email.  Is 
>>there any way we can do this?
>>
>>TIA,
>>
>>Anne
>>-- 
>>***************************************************
>>Anne Wilson			UCAR Unidata Program		
>>anne at unidata.ucar.edu		       P.O. Box 3000
>>              			  Boulder, CO  80307
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>>Unidata WWW server       http://my.unidata.ucar.edu/
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-- 
***************************************************
Anne Wilson			UCAR Unidata Program		
anne at unidata.ucar.edu		       P.O. Box 3000
               			  Boulder, CO  80307
----------------------------------------------------
Unidata WWW server       http://my.unidata.ucar.edu/
****************************************************