[rt-users] Error: Cound not find a ticket
A N Ananth
ananth at prismmicrosys.com
Wed Dec 15 13:22:24 EST 2004
We've been using RT 3.2.1 for many months now.
All of a sudden, when users reply to e-mail sent from RT with the subject
line intact, they get back a
message saying "Message not recorded. Could not find ticket with id #"
where # is the automatically generated ticket number in RT
These ticket numbers are valid and can be seen within RT itself.
What could be wrong? Where could we look for clues?
--
A N Ananth ananth at prismMicrosys.com
Prism Microsystems, Inc Tel: 410.953.6776 x223
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