[rt-users] Rights issue - seeing queues

[Steve Palm]

On Dec 15, 2004, at 10:53 AM, Steve Palm wrote:
> On Dec 9, 2004, at 10:44 AM, Ruslan U. Zakirov wrote:
>> Read http://wiki.bestpractical.com/?Rights
>> You should grant ShowTicket to owner _role_.
>
>  I have read all the documentation that I could find, and I have 
> "ShowQueue" set up for Everyone, and Unprivileged users at the QUEUE 
> level, but in the SelfService interface the users can not see any 
> "queue" listing at all, the only options they have on the left side is 
> "Open Tickets", "Closed Tickets", "New Ticket" and "Preferences".
>
> I'm surely missing something obvious, but no amount of reading the 
> doc/wiki pages has helped.

  Um, I guess I was... The users were added via the LDAP AutoLookup code 
and they were set as unprivileged, and I guess those users cannot see 
or do more.  So, I made the privileged and appropriately scaled their 
permissions based on what we want them to do.

  As a side note, it's unfortunate that so many User Interface things 
are available to people who cannot perform those tasks... It would be 
ideal (from my perspective) that if a given write was not available to 
a user, that interface element was not available, but I think that 
causes too much work on the GUI side of things.

  Steve

-----
Steve Palm --- stevep at sga.org
Computer Systems Analyst/Programmer
Slavic Gospel Association -- Loves Park, IL