[rt-users] Users are unable to reply to ticket via email

[Dave Thacker]

RT: 3.0.11
I've created a ticket manually in my 'systems' queue with a new user 
(janedoe at omnihotels.com) as the requestor.  I've worked on the ticket and 
replied to her.  When she attempts to reply via email, she gets a 'permission 
denied" error.  
Per http://wiki.bestpractical.com/index.cgi?Rights, I see that the Group 
Everyone has rights to CreateTicket and CommentOnTicket.  I'm wondering what 
else I need to enable to allow this user to reply to the ticket via email.
DT
-- 
Dave Thacker
Senior Systems Administrator
Omni Hotels Reservation Center
V:402-952-6535 F:402-334-8013 M: 402-981-4613 (24/7)