[rt-users] Users are unable to reply to ticket via email

[Dave Thacker]

On Thursday 16 December 2004 11:24, Ruslan U. Zakirov wrote:

>
> Can you force all your current and potential users to use only one thier
> email address when them interact with RT? Yes? You are lucky.
>
> Example: man M1 has email addresses: A1 and A2. He creates ticket T1 by
> sending mail from address A1. M1 is requestor. But he can't reply to
> ticket T1 from address A2. RT doesn't know that addresses A1 and A2 is
> controlled by the same person M1.

I only offer service to your "work" address.  If you use your home address to 
access the corporate ticket system, you will not get service.  Based on a 
reading of this wiki page:
http://wiki.bestpractical.com/index.cgi?Group

I'm going to add ReplyToTicket to the Requestor Role.

Thanks for your help in increasing my understanding.

DT
-- 
Dave Thacker
Senior Systems Administrator
Omni Hotels Reservation Center
V:402-952-6535 F:402-334-8013 M: 402-981-4613 (24/7)