[rt-users] Queue Email to create a ticket

[Billy O'Connell]

Hello,

I have just recently begun to fool around with RT.  I am trying to set
up email that will open up a ticket and fill in the fields via the body
of the email.  I have created a custom queue, called bugs.  Using the
reply-to email address, rt-bugs at abc.com, I can send an email and open up
a ticket, but the data entered in the email body does not .  Here is a
look at the email body:

Queue: defects
Subject: Test Defect Queue Mail
Owner: billy at abc.com
Requestor: billy at abc.com 
CustomField-1: Defects 
ContentType: text/plain
Ticket Type: Bugs
Severity: Critical
Content:
E-mail ticket test #1
Testing Email functionalitiy to see if custom fields are filled in. 
ENDOFCONTENT

====
This messages shows up in the correct queue, but only in the History
section, not in the place where I would like it to go;  From the open
ticket:

X   Custom Fields   
Ticket Type:
(no value)
Severity:
(no value)
X   People   
Owner:
Nobody

Can anyone give me a hand here?  Is it possible to do what I want to? 
Let me know if more information is needed, and my apologies if this is
trivial.  

TIA
Billy