[rt-users] Action Upon Approval

[Ben Blakely]

Todd,

Excuse the delay. There still seems to be an issue with that scrip,
even when I device a Resolve Action. Ive even tried using the script
with a ticket that is not a "type approval" and still no go. Any
suggestions?

Ben


On Tue, 14 Dec 2004 09:04:26 -0500, Todd Chapman <rt at chaka.net> wrote:
> My 'Resolve Action' CF is actually a select multiple CF, but I
> don't think that would affect the code.
> 
> Did you try resolving a ticket that had the CF set to some value?
> 
> -Todd
> 
> On Mon, Dec 13, 2004 at 08:41:51PM -0500, Ben Blakely wrote:
> > Hey Todd,
> >
> > I got the test script to work. But I still cant get the orginal code
> > you pasted to run, there is no debug from the "custom action code
> > cleanup" portion of the script. The test script displays the "resolve
> > action running.." on resolve of ticket, but doesnt make it to the
> > first debug message in the code I mentioned above.
> >
> > Any suggestions? Im wondering if you could confirm my settings for the
> > custom field named 'Resolved Action.
> >
> > Name: Resolve Action
> > Desc: To perform action on resolve.
> > Type: 'Select one value'
> >
> > Thanks,
> >
> > Ben
> > On Mon, 13 Dec 2004 16:24:36 -0500, Todd Chapman <rt at chaka.net> wrote:
> > > If you can't get that simple scrip to run you have a problem. Do
> > > you know where your RT is logging to? Also, you must resolve
> > > a ticket to get the scrip to run...
> > >
> > > On Mon, Dec 13, 2004 at 04:56:56PM -0500, Ben Blakely wrote:
> > > > Todd,
> > > >
> > > > I set that scrip up but not to sure if its running or not. However, I
> > > > can use the default scripts to do stuff, such as notifing CC's on
> > > > reply.
> > > >
> > > >
> > >
>