[rt-users] BCC creates ticket

[Andy Harrison]

On Tue, 21 Dec 2004 11:28:50 +0100 (CET), Tomas A. P. Olaj
<tomas.olaj at usit.uio.no> wrote:
> 
> Hello,
> 
> It is reported to me that when You send a new ticket to a queue with other
> queue-names as BCC-receipients, a new ticket was created in the bcc
> queues.
> 
> Is that correct? Not sure if I got it right, since I haven't tested it,
> but RT should normally not create a ticket when it receive BCC-mails?
> 

Yes, that is correct behavior.  More restrictive rights would help you
lock it down.

http://wiki.bestpractical.com/index.cgi?Rights


-- 
Andy Harrison