[rt-users] Final Reply (not Comment) on Resolve Patch?

[Andy Harrison]

On Mon, 20 Dec 2004 10:30:02 -0800, Mike Conley <conley at kana.com> wrote:
> On resolve, there is space given for entering one last comment, but
> people always seem to assume this is sent to the requestor.  Wouldn't it
> be better to have a field for sending mail (the more common case) than a
> comment (a rarer case at least for us).
> 
> Of course, maybe it would be best to have both or the option of setting
> things up one way or another.  If the field is blank, naturally you
> wouldn't want to send anything.
> 
> If someone has patches for this (I know about the e-mail last comment on
> resolve patch-- not quite the same thing) that would be great.

Maybe I don't understand what you want.  This sounds exactly like what
the Update Type field is for on the Ticket/Update page.

-- 
Andy Harrison