[rt-users] Strange Issues

[Andy Harrison]

> 
> I have a scrip setup as the following, on resolve create ticket using
> template Actiononapprove
> 
> Template Contents:
> 
> ===Create-Ticket: hamnetprov
> Subject: Pending request for {$Tickets{'TOP'}->Subject}
> Queue: Pending_Approvals_Hamilton_Network_Provisioning
> Depended-On-By: {$Tickets{'TOP'}->Id}
> Type: Ticket
> 
> {$Transaction->Content()}
> 
> ENDOFCONTENT

I've never actually used the CreateTickets action before, but offhand
I'd say you probably aren't going to get much mileage out of the
{$Transaction->Content()} piece.

Besides, the CreateTicket perldoc indicates you should use:

Content: Blah
blah
blah
ENDOFCONTENT

You have the ENDOFCONTENT part, but not the beginning Content: part.

-- 
Andy Harrison