[rt-users] Strange Issues

[Ben Blakely]

Andy,

Excuse...

Debian 3.1r1 - vanilla kernel - RT 3.2.1
Perl  v5.8.4 
Mysql 4.0.22
Apache 1.3.33

I have a scrip setup as the following, on resolve create ticket using
template Actiononapprove

Template Contents:

===Create-Ticket: hamnetprov
Subject: Pending request for {$Tickets{'TOP'}->Subject}
Queue: Pending_Approvals_Hamilton_Network_Provisioning
Depended-On-By: {$Tickets{'TOP'}->Id}
Type: Ticket


{$Transaction->Content()}

ENDOFCONTENT

The scrip is run on a resolve, but no ticket is actually created.
Below is the debug. Just an FYI, the ticket that is being set to
resolve is of the Approval type.

Dec 21 23:33:38 rtnag RT: Line: ===Create-Ticket: hamnetprov
Dec 21 23:33:38 rtnag RT: ****  Create ticket: create-hamnetprov
Dec 21 23:33:38 rtnag RT: Line: Subject: Pending request for
{$Tickets{'TOP'}->Subject}
Dec 21 23:33:38 rtnag RT: Line: Queue:
Pending_Approvals_Hamilton_Network_Provisioning
Dec 21 23:33:38 rtnag RT: Line: Depended-On-By: {$Tickets{'TOP'}->Id}
Dec 21 23:33:38 rtnag RT: Line: Type: Ticket
Dec 21 23:33:38 rtnag RT: Line:
Dec 21 23:33:38 rtnag RT: Line: {$Transaction->Content()}
Dec 21 23:33:38 rtnag RT: Line:
Dec 21 23:33:38 rtnag RT: Line: ENDOFCONTENT
Dec 21 23:33:38 rtnag RT: About to commit scrips for transaction3242


Excuse for asking a non detailed question...

Regards,

Ben Blakely


On Wed, 22 Dec 2004 11:47:06 -0500, Andy Harrison <aharrison at gmail.com> wrote:
> On Tue, 21 Dec 2004 21:25:04 -0500, Ben Blakely <bblakely at gmail.com> wrote:
> > Hey Guys,
> >
> > I have a queue setup that has a scrip that creates a ticket on resolve
> > using a custom template to define the queue, status, content etc... Im
> > having a problem with the scrip actually creating the ticket. The
> > debug file indicates the scrip is being executed using the correct
> > template, but a ticket isnt actually being created... Any suggestions?
> 
> 
> http://wiki.bestpractical.com/index.cgi?FAQ
> 
> = FAQ =
> 
> == When you want to ask a question ==
> 
> *First of all*, read How To Ask Questions The Smart Way
> !http://www.catb.org/~esr/faqs/smart-questions.html
> 
> Don't forget to specify:
> 
> * shell> uname -a - OS, Distribution.
> * GetSoftwareVersions - RT, Perl, RTFM, DBIx::SearchBuilder, Apache,
> ModPerl, FastCGI, MySQL, PostgresSQL versions.
> * Debug - Don't forget attach errors, logs, think about debug log level.
> * If you are not running the most recent stable version of
> RT/RTFM/RTIR then upgrade before asking your question.
> * MailingListArchives - In any case try to search in the archives of
> the RT mailing lists.
> 
> --
> Andy Harrison
>