[rt-users] Modify scrip on resolving ticket

[Sivan DERAY]

Hi everybody,
 
I'm using RT 3.0.10
 
I'd like to include in the "Ticket Resolved model" the content of the
comment sent to the admin groupe when resolving a ticket.
 
Instead of sending a generic resolved message to the client and an
another to the admin group, i'd like to send one including the content
of the resolved ticket (sent to the admin group) to the client and an
another including the link to the admin group as it is already
preconfigured.
 
can somebody help me ?
 
Thanks !
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