[rt-users] Re: Error when using rt-crontool

[David Schnardthorst]

All,

I am attempting to use rt-crontool to send e-mail on unowned tickets based
on the instructions shown at
http://wiki.bestpractical.com/index.cgi?TimedNotifications.  However, when I
attempt to run the commands I get the following:

[rt at elentari extutils]$ ./rt-unowned
No RT user found. Please consult your RT administrator.

rt-unowned contains the following:

/opt/rt/bin/rt-crontool --search RT::Search::FromSQL \
 --search-arg "Owner = '10'  AND Created < '2 days ago' AND Created > '3
days ago'"  \
 --action RT::Action::RecordComment --template 'Unowned tickets'

Any help would be greatly appreciated.

Thanks,

Dave Schnardthorst