[rt-users] changing config values

[Tim Wilson]

On 2/3/04 10:52 AM, "George Barnett" <george at alink.co.za> wrote:

> rtname- I need something generically whitelabelled so I can fiddle
> around with getting multiple complany brand's into the same RT system
> while maintaining a sense of brand identity (anybody have a better idea
> here?)

If you change rtname, RT will no longer recognize the subject line as
corresponding to a particular ticket. Any new correspondance will create new
tickets instead of plugging into existing ones. We did this in our
organization, but it was early on in our use of RT and we were able to
manually merge a few tickets until all the old ones were resolved. New
tickets will work fine.

-Tim

-- 
Timothy Wilson
Technology Integration Specialist
Hopkins ISD #270, Hopkins, MN, USA
ph: 952.988.4103  fax: 952.988.4311  AIM: tis270