[rt-users] Adding additional status option

[Todd Chapman]

It sounds like you should be using a custom field for the queue.

-Todd

On Tue, Feb 03, 2004 at 10:11:07AM -0800, Aaron Turner wrote:
> Hi Tim,
> 
> I asked a simular question not long ago, didn't get an answer,
> but I can tell you what I do know.
> 
> You're right that there's no table.  The different status's are listed
> in the Queue_Overlay.pm file.  You'll need to add it to either the
> @ACTIVE_STATUS or @INACTIVE_STATUS array's and add the appropriate 
> comment line below (not sure why, just seems that way... if it doesn't
> make sense right now, it will when you edit the file.)
> 
> The only problem I have is that changes here are global, not specific
> to one queue.  So if you have a bunch of queues, and only want to change
> one of them... you're kinda SOL.  If you figure out how to limit it to 
> a single queue, by all means let me know. :)
> 
> -Aaron
> 
> On Tue, Feb 03, 2004 at 10:41:58AM -0600, Tim Wilson wrote:
> > Hi everyone,
> > 
> > I've looked through the RT database and it appears that there's no table
> > that contains the list of predetermined ticket status options (e.g., new,
> > open, resolved, etc.) I'd like to add another one, "At repair," to indicate
> > that a particular piece of equipment is in the shop. I haven't found any
> > clues in the list archives either.
> > 
> > If it's not in the database, where should I add that?



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