[rt-users] Adding additional status option

[Aaron Turner]

Well that would suck for obvious reasons.  A tool like RT should
adapt to the user's needs, not the other way around.  I understand
that right now it doesn't support this, but that doesn't mean 
the custom work around is the "correct solution".


On Tue, Feb 03, 2004 at 12:36:29PM -0500, Todd Chapman wrote:
> It sounds like you should be using a custom field for the queue.
> 
> -Todd
> 
> On Tue, Feb 03, 2004 at 10:11:07AM -0800, Aaron Turner wrote:
> > Hi Tim,
> > 
> > I asked a simular question not long ago, didn't get an answer,
> > but I can tell you what I do know.
> > 
> > You're right that there's no table.  The different status's are listed
> > in the Queue_Overlay.pm file.  You'll need to add it to either the
> > @ACTIVE_STATUS or @INACTIVE_STATUS array's and add the appropriate 
> > comment line below (not sure why, just seems that way... if it doesn't
> > make sense right now, it will when you edit the file.)
> > 
> > The only problem I have is that changes here are global, not specific
> > to one queue.  So if you have a bunch of queues, and only want to change
> > one of them... you're kinda SOL.  If you figure out how to limit it to 
> > a single queue, by all means let me know. :)
> > 
> > -Aaron
> > 
> > On Tue, Feb 03, 2004 at 10:41:58AM -0600, Tim Wilson wrote:
> > > Hi everyone,
> > > 
> > > I've looked through the RT database and it appears that there's no table
> > > that contains the list of predetermined ticket status options (e.g., new,
> > > open, resolved, etc.) I'd like to add another one, "At repair," to indicate
> > > that a particular piece of equipment is in the shop. I haven't found any
> > > clues in the list archives either.
> > > 
> > > If it's not in the database, where should I add that?
> 
> 
> 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.bestpractical.com
> > http://lists.bestpractical.com/mailman/listinfo/rt-users
> > 
> > Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

-- 
Aaron Turner  <aturner at netscreen.com>    work: 408-543-4025
Sr. Security Engineer                    fax:  408-543-4078
NetScreen Technologies, Inc
All emails by me are PGP signed; a bad signature indicates a forgery.
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