[rt-users] HTML E-mail...

[Chris Poupart]

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I have searched the archives for this, and could find a few similar
requests for help, with very few replies and no resolution, so I decided
that I Will ask again:

I am running Request Tracker 3.0.6 on Debian Sarge.

It would seem that RT still has some major problems dealing with HTML
encoded email messages.  I hate them as much as the next person, but we
have to live with them.

Right now, best case is that the text is visible in the "download"
option, mixed in with HTML code, but no text is visible in the normal
"History" screen.  Worst case: the e-mail is silently dropped.  A
message sent in HTML format from Mozilla or Netscape is in this category.

I am currently using fetchmail with procmail to send the e-mail to
rt-mailgate.

Does anyone have any suggestions?  The ideal would be to run it through
something like html2text and store just the text.

Any solutions?

Thanks,

- -- Chris Poupart
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