[rt-users] Possible bug with Scrips? (RT 3.0.8)

[Todd Chapman]

More details:

I added some logging info to SendEmail.pm:

    #send the email

$RT::Logger->info("Pre-weed To: " . join ( ',', @{ $self->{'To'} } ));
        # Weed out any RT addresses. We really don't want to talk to ourselves!
        @{$self->{'To'}} = RT::EmailParser::CullRTAddresses("", @{$self->{'To'}});

Here is the log output showing that the requestor is set in
$self->{'To'} when the ticket is created, but not when the
ticket is resolved just seconds later.

07:14:42 RT: <rt-3.0.8-175-3048.11.1630559483054 at gedas.com> #175/3048 - Scrip 2  (/opt/rt3/local/lib/RT/Action/SendEmail.pm:92)
07:14:42 RT: Pre-weed To: chapmat at slah001.abh.vw.com (/opt/rt3/local/lib/RT/Action/SendEmail.pm:95)
07:14:42 RT: To: chapmat at slah001.abh.vw.com (/opt/rt3/local/lib/RT/Action/SendEmail.pm:128)
07:14:42 RT: <rt-3.0.8-175-3048.11.1630559483054 at gedas.com> sent To: chapmat at slah001.abh.vw.com Cc:  Bcc:  (/opt/rt3/local/lib/RT/Action/SendEmail.pm:304)

07:15:00 RT: <rt-3.0.8-175-3049.9.13246137098447 at gedas.com> #175/3049 - Scrip 15 Notify Requestor on Resolve (/opt/rt3/local/lib/RT/Action/SendEmail.pm:92)
07:15:00 RT: Pre-weed To:  (/opt/rt3/local/lib/RT/Action/SendEmail.pm:95)
07:15:00 RT: To:  (/opt/rt3/local/lib/RT/Action/SendEmail.pm:128)
07:15:00 RT: <rt-3.0.8-175-3049.9.13246137098447 at gedas.com>  No recipients found. Not sending.  (/opt/rt3/local/lib/RT/Action/SendEmail.pm:259)

This is very strange.

-Todd

On Tue, Feb 03, 2004 at 04:09:24PM -0500, Todd Chapman wrote:
> Can someone else test this problem?
> 
> I have a scrip which sends a notification to the reqeustor
> when a ticket is resolved. Nothing custome her, just built-in
> scrip stuff.
> 
> There appears to be a bug in RT that causes no notification to
> be sent under circumstances which I can't figure out.
> 
> Here is an RT log that shows the requestor being notified when
> the ticket is opened, but when the ticket is resolved shortly
> after the scrip says: "No recipients found."
> 
> Feb  3 13:53:46 slah001 RT: <rt-3.0.8-169-3032.17.4462732396528 at gedas.com> #169/3032 - Scrip 2  (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> Feb  3 13:53:46 slah001 RT: <rt-3.0.8-169-3032.17.4462732396528 at gedas.com> sent To: chapmat at slah001.abh.vw.com Cc:  Bcc:  (/opt/rt3/lib/RT/Action/SendEmail.pm:302)
> Feb  3 13:53:46 slah001 RT: <rt-3.0.8-169-3032.16.41831253344 at gedas.com> #169/3032 - Scrip 3  (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> Feb  3 13:53:46 slah001 RT: <rt-3.0.8-169-3032.16.41831253344 at gedas.com>  No recipients found. Not sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
> Feb  3 13:53:46 slah001 RT: Ticket 169 created in queue 'Test' by chapmat (/opt/rt3/lib/RT/Ticket_Overlay.pm:636)
> Feb  3 13:53:57 slah001 RT: <rt-3.0.8-169-3034.1.33389187532003 at gedas.com> #169/3034 - Scrip 7  (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> Feb  3 13:53:57 slah001 RT: <rt-3.0.8-169-3034.1.33389187532003 at gedas.com>  No recipients found. Not sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
> Feb  3 13:53:57 slah001 RT: <rt-3.0.8-169-3034.14.0875616167063 at gedas.com> #169/3034 - Scrip 8  (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> Feb  3 13:53:57 slah001 RT: <rt-3.0.8-169-3034.14.0875616167063 at gedas.com>  No recipients found. Not sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
> Feb  3 13:53:58 slah001 RT: <rt-3.0.8-169-3035.13.9062053592137 at gedas.com> #169/3035 - Scrip 15 Notify Requestor on Resolve (/opt/rt3/lib/RT/Action/SendEmail.pm:92)
> Feb  3 13:53:58 slah001 RT: <rt-3.0.8-169-3035.13.9062053592137 at gedas.com>  No recipients found. Not sending.  (/opt/rt3/lib/RT/Action/SendEmail.pm:257)
> 
> This is weird. Anyone have any ideas?
> 
> Thanks!
> 
> -Todd
> 
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