[rt-users] Re: enabling priority changes in 3.0.x?

[Mike Husband]

Better than searching the archives (can be painful and tedious)
see : http://wiki.bestpractical.com/cgi-bin/index.cgi?HomePage


> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com]On Behalf Of seph
> Sent: Thursday, 5 February 2004 11:03 PM
> To: Carl Brewer
> Cc: rt-users at lists.bestpractical.com
> Subject: [rt-users] Re: enabling priority changes in 3.0.x?
> 
> 
> > I'm sure I've missed something somewhere in the doco, but my
> > installation of RT 3.0.8 doesn't increment priority towards
> > "final priority".  I thought if I set priorty to 60
> > and final priority to 90 that it would increase by
> > some arbitary amount (1?) every day towards that?  Do I
> > need to set the due date to get that to work, or some
> > other value somewhere?  Or run a cron job? (running on
> > UNIX)
> 
> yes, you need a cron job. search the last month's worth of archives
> for stuff about the escalator.
> 
> seph