[rt-users] Sub Queues

[Cerion Armour-Brown]

Ruslan U. Zakirov wrote:
> Kevin Moran wrote:
> > Hi all,
> > 
> > I'm trying to create a more hierarchical queing system for RT and was 
> > wondering how I can create sub queues.
> 
> I don't think that it's reasonable effort.
> Hierarchial structures slow down system a lot. For eg current user's 
> rights subsytem or Ticket's EffectiveIds or Attachment's structure.
> 
> So here is collision between perfomance and flexibility.
>
> We have allready this structure on CFs level.
> For eg for queue bugs we have custom field 'module' with values:
> 'Documentation', 'xxx lib', 'web site'....

This would allow one to bring together similar queues, but what about 
dissimilar queues, e.g.
Project {Docs, Dev, Support, etc.}
Putting all these into one queue 'Project', would be a complete mess, surely?

I assume the idea is rather to have umpteen queues all at the same level, such 
as: ProjX_Docs, ProjX_Dev, ProjX_Support, ...
But this would get pretty unwieldy with more than a few different projects.

Does anyone out there have any examples that would clarify how to set up / 
maintain a multi-project system?

Thanks,
Cerion