[rt-users] another EX_TEMPFAIL

[Jose A. Fabregas Reyes]

My versions:

  . RedHat 10 (fedora)
  . rt-3-0-8
  . mysql-3.23.58-4
  . httpd-2.0.47-10
  . perl-5.8.1-92
  . mod_perl-1.99_09-10

my rt was working fine, except "rmrsh"; for example mails from outlook or
from unix: always that use rt-mailgate (=> rmrsh). The error in
/var/log/maillog:


[root at webrt2 I18N]# Feb 10 09:44:55 webrt2 sendmail[31831]: i1A8itC2031831:
from=<root at ciemat.es>, size=489, class=0, nrcpts=1,
msgid=<0HSV02Q031MJ7U at hermes.ciemat.es>, proto=ESMTP, daemon=MTA,
relay=hermes.ciemat.es [130.206.11.6]
Feb 10 09:44:55 webrt2 sendmail[31832]: i1A8itC2031831:
to="|/soft/rt3/bin/rt-mailgate --queue \\"Servidores centrales y estaciones
UNIX\\" --action correspond --url http://webrt2.ciemat.es:8080/",
ctladdr=<servidores_y_estaciones at webrt2.ciemat.es> (8/0), delay=00:00:00,
xdelay=00:00:00, mailer=prog, pri=30712, dsn=4.0.0, stat=Deferred: prog
mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

If I debug:

cat prueba |/soft/rt3/bin/rt-mailgate --queue general --action
correspond --url http://webrt2.ciemat.es:8080/ --debug
Connecting to http://webrt2.ciemat.es:8080//REST/1.0/NoAuth/mail-gateway at
/soft/rt3/bin/rt-mailgate line 444, <> chunk 1.
%# BEGIN LICENSE BLOCK
%#
%# Copyright (c) 1996-2003 Jesse Vincent <jesse at bestpractical.com>
%#
%# (Except where explictly superceded by other copyright notices)
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# Unless otherwise specified, all modifications, corrections or
%# extensions to this work which alter its source code become the
%# property of Best Practical Solutions, LLC when submitted for
%# inclusion in the work.
%#
%#
%# END LICENSE BLOCK
<%ARGS>
$message
$queue => 1
$action => "correspond"
$ticket => undef
</%ARGS>
<%init>
use RT::Interface::Email;
my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway(\%ARGS);
</%init>
<%flags>
inherit => undef # inhibit UTF8 conversion done in /autohandler
</%flags>
% if ($status == -75 ) {
temporary failure
% }
%    elsif ($status == 1) {ok
%        if ( $Ticket->Id ) {
Ticket: <% $Ticket->Id %>
Queue: <% $Ticket->QueueObj->Name %>
Owner: <% $Ticket->OwnerObj->Name %>
Status: <% $Ticket->Status %>
Subject: <% $Ticket->Subject %>
Requestor: <% $Ticket->Requestors->MemberEmailAddressesAsString %>
%        }
% }   else {
not ok - <%$error%>
% }
RT server error.

The RT server which handled your email did not behave as expected. It
said:

%# BEGIN LICENSE BLOCK
%#
%# Copyright (c) 1996-2003 Jesse Vincent <jesse at bestpractical.com>
%#
%# (Except where explictly superceded by other copyright notices)
%#
%# This work is made available to you under the terms of Version 2 of
%# the GNU General Public License. A copy of that license should have
%# been provided with this software, but in any event can be snarfed
%# from www.gnu.org.
%#
%# This work is distributed in the hope that it will be useful, but
%# WITHOUT ANY WARRANTY; without even the implied warranty of
%# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the GNU
%# General Public License for more details.
%#
%# Unless otherwise specified, all modifications, corrections or
%# extensions to this work which alter its source code become the
%# property of Best Practical Solutions, LLC when submitted for
%# inclusion in the work.
%#
%#
%# END LICENSE BLOCK
<%ARGS>
$message
$queue => 1
$action => "correspond"
$ticket => undef
</%ARGS>
<%init>
use RT::Interface::Email;
my ( $status, $error, $Ticket ) = RT::Interface::Email::Gateway(\%ARGS);
</%init>
<%flags>
inherit => undef # inhibit UTF8 conversion done in /autohandler
</%flags>
% if ($status == -75 ) {
temporary failure% }
%    elsif ($status == 1) {
ok
%        if ( $Ticket->Id ) {
Ticket: <% $Ticket->Id %>
Queue: <% $Ticket->QueueObj->Name %>
Owner: <% $Ticket->OwnerObj->Name %>
Status: <% $Ticket->Status %>
Subject: <% $Ticket->Subject %>
Requestor: <% $Ticket->Requestors->MemberEmailAddressesAsString %>
%        }
% }   else {
not ok - <%$error%>
% }


anybody has any idea? thanks in advance,