[rt-users] Sub Queues

[Ray Thompson]

I wouldn't call this a "clear spec" but we'd like to have sub-queue's based on departments.  Currently we have created queues such as 

Benefits-Health
Benefits-Savings
Benefits-PTO
HR-Administer Workforce
HR-Executive Compensation
HR-Global Workforce

Etc...

It would be nice to have these in sub-queues.  This would not only clean up the looks of the "Home" page but would make it a bit easier to grant permissions to a group of queues.  The downside though is that sub-groups would probably be the next request to facilitate trickle down permissions.  (Unless sub-groups have been added since RT 3.0.0 which is what we're still at...)  Separate instances of RT is not viable since there is a lot of inter-departmental collaboration going on.

--
Ray

> 
> 
> I can't promise anything, but I'd really love to see a clear 
> spec from folks interested in subqueues for how they'd work 
> and what they'd do.