[rt-users] Re: rt2-to-rt3 importing links problem

Jesse Vincent jesse at bestpractical.com
Thu Feb 12 14:44:30 EST 2004


>
> I think I narrowed my problem down to the fact that I was deleting 
> 'dead'
> tickets before I imported into RT3, and some of those dead tickets were
> linked to by other tickets (improperly marked 'dead'), thus breaking 
> the
> import (trying to link to a non-existant ticket).
> To work around, I modified the import script to spit out what link it 
> was
> working on, and deleted that from the metadata file in my dumpdir and
> continued til it worked.
>

I've also got a patched version of the import tool that should deal 
with this cleanly. It should be out within the next several days



> - -Doug
>
> - --
> Douglas E. Warner    <dwarner at ctinetworks.com>     Network Engineer
> CTI/PAdotNET         http://ctinetworks.com        +1 717 975 9000
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