[rt-users] Re: Initiating a ticket

[bill at daze.net]

> I need to initiate a ticket with the e-mail address of the requestor being
> that of a customer.  The idea is to begin an exchange with this customer,
> keeping track of each volley.

See the thread from last week starting here:
http://lists.fsck.com/pipermail/rt-users/2004-February/020464.html

The AnyTransactionSource scrip is described here:
http://lists.fsck.com/pipermail/rt-users/2003-January/011452.html

I haven't implemented AnyTransactionSource yet but it should do exactly
what we both want to do.

Regards,
Bill